IT Services Technician

IT Services Technician

Salary £23,000.00 (pro rata for part-time)

Opportunity to earn more with overtime and shift allowance

We have an exciting opportunity at our Willenhall Depot, for an IT Services Technician who will work as part of a team to secure and support all aspects of the companies IT infrastructure. We are looking for someone who will enjoy working as part of a small team and has great attention to detail.

A.F. Blakemore & Son Ltd is the 44th largest privately owned business in the UK. This forward thinking family-owned business began life in 1917 as a counter-service grocery store, and has grown from these humble beginnings into a company that now employs more than 7,200 people with a turnover in access of £1 billion. We are the largest division of SPAR UK, owning 280 SPAR stores and serving more than 960 in total across England and Wales. The company is also a member of the Unitas Wholesale group and a significant supplier to the independent grocery sector across the UK.

A.F. Blakemore has always been committed to developing a loyal and dedicated workforce that is focused upon excellent customer service and behaving with honesty and integrity.

Key accountabilities

• Administer Service Desk support queries via Email/Portal & telephone calls
• End user IT Support
• Software Compliance
• Dealing with both internal & external customers
• Build & deployment of PCs & Laptops
• Support various Wireless equipment and applications
• VOIP administration & some hardware implementation
• Security maintenance on LAN/WAN based machines – encryption, Anti-Virus & patch management
• Work closely with both business and IT colleagues
• Ensure documentation is current and up to date
• Out of Hours Support Rota
• Supporting multiple depots when required, both local and remote

Generic Responsibilities

• Ensure compliance with “The Blakemore Way” and appropriate levels of the competency framework
• Maintain employee and organisational confidentiality in line with the Data Protection Act / GDPR
• Demonstrate commitment to equality and diversity
• Comply with Health and Safety responsibilities in line with the Company Health, Safety and Environmental Policy
• Comply with all other policy and legal requirements in relation to role

Key Knowledge, Skills, Experience And Qualifications Required

Essential

• Good telephone and communication skills
• Documentation & knowledge transfer
• Experience of end user IT support
• Working knowledge of Windows OS
• Microsoft Office, Service Desk applications & Remote Administration tools
• Basic Cyber Security awareness
• Full clean Driving License

Desirable

• Active Directory & Windows Server
• Knowledge of ITIL
• Office 365
• Wireless Technologies

We can offer you:

• 
  Early access to your pay through ‘EarlyPay’
• 
  24/7 access to your payslips and Rotas via HR/Payroll portal
• 
  10% Staff Discount in our SPAR stores
• 
  Access to our colleague benefits scheme which offers a wide range of high street retail, holiday & leisure discounts
• 
  Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
• 
  Company Pension Scheme
• 
  NEST pension scheme
• 
  Extra Holidays - Purchase Scheme
• 
  Cycle to work - Bicycle purchase scheme
• 
  Long Service Awards (e.g. 25 years service is £500 in vouchers and extra 4 weeks paid leave)
• 
  Free Uniform

Location

: Willenhall with travel required