Tour Co-Ordinator - Remote Working

Tour Co-ordinator- Homebased

This award winning specialist tour operator have been operating special interest tours for more than 25 years and operate throughout the UK and to a range of worldwide destinations. They are now looking for a Tour Co-ordinator to join their small friendly team to ensure that all tours are planned and organised to the highest standard and deliver wonderful experiences for customers. Salary of £25k to £27k and fully homebased.

Tour Co-ordinator - Role & Responsibilities

• To ensure all aspects of the tour programme are booked and confirmed with relevant suppliers.
• Work closely with product team in respect of any logistical and commercial details that may impact on the performance of the tour.
• Ensure budgets for all tour elements are adhered to.
• Contract all hotels, including guest overnights, and ensure contracts sent and database updated.
• Ensure flights are booked to ensure the best possible prices.
• Deal effectively with supplier driven changes, ensuring best possible outcome for customers and relay details of changes to customers in an efficient manner.
• Ensure special requests & extras relating to dietary, rooming and travel are clearly recorded, and booked with the appropriate supplier and conveyed to the tour staff.
• Ensure all tour documentation is delivered to tour managers and suppliers in a timely and accurate manner.
• Ensure all tours are health & safety compliant, ensuring all accommodation and local transport has been audited.
• Organise pre-tour briefings with tour leaders
• Participate in the Duty Officer rota.

• Experience in a sales, operations, customer service or product role within the travel industry.
• Exceptional customer service skills
• Outstanding verbal and written communication skills
• Professional, highly organised with strong attention to detail.
• Ability to build strong supplier relationships
• Pragmatic approach to problem solving
• Ability to prioritise and manage workload

• Salary £25k to £27k depending on experience
• Fully homebased or hybrid working available
• Monday to Friday 9 to 5
• On call responsibilities on a rota basis - paid in addition to salary.
• 25 days annual leave plus bank holidays

Please apply for the position of Tour Co-ordinator online or email your cv to lisa@candm.co.uk