Social Media Department Lead

Key Details

• £35,000 – £40,000 per annum
• Fully decentralised with work from anywhere policy
• Engaged management team and consistent 8+ NPS
• Provision for training, equipment, and wellbeing
• Personal development plan with monthly coaching
• Birthday off and an extra day off for every year of service
• Fully remote with WeWork access if desired

Do you have what it takes to lead a passionate department? Can you engage audiences with inspiring strategies? If you possess a natural knack for turning unaware prospects into enthused, repeat customers, then we have a fantastic opportunity for you.

Working directly with our Marketing Director, the ideal candidate will have demonstrable experience in executing engaging, high-performing campaigns across all social media channels. Analysing content reach & KPIs and preparing reports.

Role Responsibilities

• Provide a transparent management layer between the delivery team and senior management.


• Help construct game-winning strategies with associated KPIs that are tracked ongoing.


• Delegate and oversee the delivery team’s actions in relation to each client’s goals and objectives.


• Take accountability for all clients and team members within the department.


• Be plugged into emerging trends and marketing conditions, staying abreast of key changes.


• Adopt the position of key escalation point for client and staff queries within the department.


• Ensure smooth, consistent operations eg the monthly reports are produced and delivered on time, every month. And client renewals are prepared for in advance.


• Assist with the training of department members.


• Be the conduit between other departments.


• We have a department lead reporting framework that you will be trained on. Your responsibility will be to follow this and make preparations for a department catch-up every 2 weeks with internal senior management.


• Each day we have a morning stand-up and afternoon retro. The responsibility of this role is to conduct and lead these meetings.


• Contribute to new sales enquiries.


• Assist with department member appraisals.

Skills and Experience

• At least 3 years experience with an agency environment.


• Strong knowledge and experience in growing social media channels for various brands.


• Experience in producing engaging, high-performing social media strategies.


• Key experience with Meta, LinkedIn, and YouTube. Additional channels desirable.


• Excellent writing and proofreading skills.


• Clear ability to prioritise, manage projects and produce monthly reports.


• Superb communication, interpersonal and leadership skills.


• Passionate, energetic, and proactive ‘can-do’ attitude.


• Good time management and organisational skills.


• Ambitious, friendly and enthusiastic.

Why Choose Soap Media?

• Freshen up your career with our award-winning agency.


• Fully decentralised with work from anywhere policy.


• Work on exciting and challenging projects for famous brands.


• Engaged Management team and consistent 8+ NPS.


• Talented team of coders, creatives, marketers and smooth operators.


• Provision for training, equipment and wellbeing.


• Personal development plan with monthly coaching.


• Regular meet-ups and fun team-building events.


• Birthday off and extra day off for every year of service (up to 5 days).


• Competitive salary, pension & career progression plan.


• Open, passionate, progressive and energetic culture.


• Named “No.1 Agency for Customer Satisfaction” by The Drum.


• WeWork offices with access to 100s of locations worldwide.